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NAIS / Automation walkthrough

One enquiry.
A better next step.

Walk through a sample customer enquiry as it becomes a clear task and a human-reviewed reply.

Explore a sample workflow designed by NAIS. No client system is connected and nothing is sent.

Start the walkthrough ↗
From incoming message to a controlled handoff
  1. 01 Capture the request
  2. 02 Classify and prepare
  3. 03 Human review
  4. 04 Next-action plan
01 / The request arrives

See the signal in the noise.

Instead of a message sitting in an inbox, the team gets a structured view of what the customer needs and which facts are still missing.

Fictional example data. No live inbox, CRM or website form is connected.
NAIS / Enquiry workspaceSample record
New enquiry · unassigned

Website refresh request

BusinessHarbour & Home · fictional sample
Request“We need a clearer mobile site and an easier way to handle quote requests.”
Needs reviewExisting website, preferred timeline, enquiry volume
Suggested ownerWebsite team · not automatically assigned
02 / Shape the work

Choose the path, not a black box.

Try classifying the enquiry. The suggested checklist changes to show the information a person would verify before a reply is drafted.

These are illustrative service paths, not predictions from a connected AI model.
NAIS / Review queueLocal simulation

What does this enquiry need?

Check the current site on mobile, confirm priority pages and ask how quote requests are handled today.

03 / A person decides

Draft fast. Approve carefully.

A reply can be prepared for review, but sending it is a separate action in a real system. Here you can compare a draft and mark it as reviewed locally.

No email is sent, no approval is recorded remotely, and no account is touched.
NAIS / Draft reviewNot connected

Proposed next message

Thanks for telling us about the mobile experience and quote requests. We would first review the current site and map the enquiry path, then suggest a focused improvement you can inspect before anything goes live.

Awaiting human review. This draft has not been sent.

04 / Keep the next step visible

Everyone knows what happens next.

The team has a small plan instead of an invisible handoff. Reset the walkthrough to try another classification.

Workflow statuses are only browser state in this demonstration.
NAIS / Action planDemonstration

Harbour & Home · next steps

Enquiry capturedStructured sample record, no connected inbox
Website project selectedReview mobile pages and the existing quote journey
Awaiting human reviewNo message sent to the customer

Could this fit your team?

We would scope the real inputs, permissions, review rules and connected tools with you. This walkthrough shows the experience, not an installed product or an achieved client result.

Talk to NAIS ↗